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Ticket Policy

ABOUT OUR TICKET FEES

In live entertainment, artist contracts are based on ticket price, excluding the cost of selling the ticket. The industry norm is to present ticketing fees as a separate cost. To insure transparency and as per our organization's mission, we strive to keep our ticket prices affordable and our ticket fees competitive with those of other venues you may attend. Below are the two types of fees your ticket order may incur.

1) ONLINE CONVENIENCE FEE $6

The online systems needed for you to purchase a ticket from the convenience of your own home are expensive to establish and maintain. “Convenience” means exactly that. The ability to purchase tickets is available to you any time, day or night, but to do so we incur added costs, which as a nonprofit organization, we must pass on to you: our patrons. The $6 Online Convenience Fee is competitive with many other nonprofit venues in our region, and includes the merchant charges your credit card provider adds to your purchase. If you choose, you can pay a smaller fee by coming in person to our Box Office.

2) BOX OFFICE TICKET FEE $3

The $3 Box Office Ticket Fee is applicable if you call or visit the Box Office to order your tickets The Box Office ticket fee is to defray the cost of our Box office personnel who process each order, the cost of printing your tickets, and supports the venue itself, which is owned and operated by the Village of Patchogue. Improvements to the facility, outside those that a landlord would provide, are paid for by Patchogue Theatre. It is our ongoing desire to keep investing and improving the facility to be more capable of bringing our patrons the finest performances possible and making it a wonderful experience for all.

The Box Office is open Tuesday through Sunday, Noon to 6PM, except for Holidays.

IN SUMMARY

Patchogue Theatre for the Performing Arts only gets modest public support as a 501(c)(3) nonprofit arts organization. The Theatre’s programming has helped bring the venue back to life after decades of stagnation, and in the process, is helping to revive the local economy. We hope to expand this programing over the coming years. The next time you attend a performance, be cognizant of all that went into this evening. How many people have worked hard and often very long hours to ensure that your experience here at Patchogue Theatre is all that it can be.


TICKET DELIVERY METHODS

There are three ways you can receive your Patchogue Theatre tickets. Two of the delivery methods do not incur a charge.

1. E-ticket

Patrons can choose the option of receiving their tickets by email when they order online or call the Box Office. There is no additional fee for this option.

2. Will Call:

Patrons who order through the Box Office either by phone or in person can receive a hard ticket at Will Call. There is no additional fee for this option.

3. Mail:

Patrons who order online or by calling the Box Office can receive their hard tickets through the mail. This option will incur an additional $2.50 mail delivery fee. Hard tickets are mailed out 2 weeks prior to the event date.


TICKET REFUND & EXCHANGE POLICY

All sales are final. Patchogue Theatre does not provide refunds or exchanges unless the ticketed event is cancelled.


Ticket Disclaimer

Tickets for events at Patchogue Theatre for the Performing Arts may be purchased at the following authorized points of purchase:

1) In person at the Patchogue Theatre Box Office
2) By calling the Patchogue Theatre Box Office at 631-207-1313
3) Online via our website PatchogueTheatre.org or our ticketing service provider OvationTix.com.

Please be advised that Patchogue Theatre cannot guarantee the authenticity of tickets obtained through any other source. Counterfeit and other invalid tickets will not be honored by Patchogue Theatre.

Should you opt to purchase tickets from a source other than those listed above, please keep in mind the following:

  • Admission is not guaranteed if tickets are invalid.
  • Tickets cannot be replaced if lost or stolen.
  • Patchogue Theatre cannot contact you with information regarding time changes, show cancellations, or other pertinent information.
  • Tickets are good only for the event for which they are purchased and only for the seat for which they are issued. Tickets are not transferable.
  • Tickets are limited revocable licenses which may be revoked at the sole discretion of Patchogue Theatre.

The Box Office


Justin Pandolfi Box Office Manager


631-207-1313

Open Tuesday through Sunday, Noon to 6pm, except Holidays.


71 East Main Street, Downtown Patchogue