Ticket Policy

THE BOX OFFICE

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631-207-1313

Open Wednesday - Saturday, 12 - 6pm

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71 East Main Street, Downtown Patchogue

TICKET FEES

In live entertainment, the fee paid to the artist is based on ticket price only and excludes the cost of selling the ticket. The industry norm is to present ticketing fees as a separate cost. We strive to keep our ticket prices affordable and our ticket fees competitive with those of other venues you may attend. Avoid ticket fees by becoming a VIP Member.

AVOID TICKET FEES - BECOME A VIP MEMBER

Click Here to learn more about VIP MEMBERSHIP

PURCHASE ONLINE:

$10 = $8 Convenience Fee + $2 Occupancy Fee

PURCHASE BY PHONE OR IN PERSON:

$8 = $6 Box Office Fee + $2 Occupancy Fee

WHAT FEES ARE FOR:

• CONVENIENCE FEE – When you purchase online, our online ticketing service provider, AudienceView, charges a fee to provide the “convenience” of purchasing tickets any time, day or night. This fee also includes the merchant charges your credit card providers charge.
• BOX OFFICE FEE – When you purchase by phone or in person, our Box Office Fee defrays the cost of the personnel who process each order. This fee also includes the merchant charges your credit card providers charge.
• OCCUPANCY FEE – Supports the venue itself which is leased from the Village of Patchogue. Improvements, maintenance, and upkeep of the facility, outside that which a landlord would provide, are paid for by Patchogue Theatre.

TICKET DELIVERY METHODS

Please note, we no longer mail tickets to patrons.

BARCODED E-TICKET:

Receive an email with a barcoded ticket that can be pre-printed or presented at the door on your mobile device. For security purposes, ticket holders must enter their Email address and Order ID to access their tickets.

WILL CALL:

Pick up hard tickets at the Box Office on the night of the show. You will still receive an email confirmation, but tickets will be issued upon arrival.

TICKET REFUND & EXCHANGE POLICY

• All sales are final! Tickets are non-refundable.
• When Patchogue Theatre issues a cancellation due to weather or other unforeseen circumstances, patrons will normally be entitled to a refund/exchange equal to the value of the ticket price plus associated fees.
• When Patchogue Theatre has NOT issued a cancellation due to weather or other unforeseen circumstances, patrons are NOT eligible for a refund/exchange.
• If you have concerns, you are encouraged to speak directly with Box Office staff, in person or by phone. Disputes submitted via email, website, social media, etc. may not be addressed as quickly or efficiently.
• Tickets are limited revocable licenses which may be revoked at the sole discretion of Patchogue Theatre.